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  1. POWhere the performance delay will be happening application? Database? Citrix? To identify the performance delay
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    1. COThere isn't enough information here for us to even understand what kind of problem you're facing, let alone provide advice. (I'm not even clear if the quoted 6-10 seconds is the good reading or the bad... sounds bad to me.) We can throw out generic answers like application profiling and database tracing, but it sounds like you haven't even isolated the variables in your situation (e.g. does the performance change when you take out the Citrix element?), so we haven't much of a chance to comment precisely.
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    2. COOur application is loading from Citrix, after loading that application, we are retrieving the customer information base on customer ID. At this time the data retrieval process getting delayed (45 seconds to 1+ minutes) How can we identify the issue cause?
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    3. COStill not enough info, and it's really hard, if not impossible, to diagnose a performance problem without hands on. If you've got a problem with a network switch, we'll never be able to figure that out. I've pointed you a couple of the PB tools. You seem to think it is specifically the query (we haven't heard results from the PB tools that would verify this); you might want to ask the community around your DBMS (you haven't mentioned which one you're using) about what performance tools are available there. Beyond that, it's all about isolating components or behaviours and testing theories.
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