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    <p>I've used IM at the last three places I have worked. Currently the building that I am in is so large that it takes a couple of minutes just to walk to my managers office. Then there are the days that we work from home (1-2 days a week). Email for some purposes just doesn't cut it and the phone can be too disruptive and all encompassing for some tasks.</p> <p>When I was doing consulting work I would give my IM contact information to my clients. About 25% of them would use it to contact me and I am still in contact with them to this day which opens up the possibility for future work! The clients that used IM felt that they had a better connection with me because they could see when I was online and available to talk.</p> <p>I'm still in contact with old work colleagues through IM and this allows me quick access to their knowledge base as well.</p> <p>My suggestions for using IM in the workplace are:</p> <ul> <li>Use a client that supports multiple protocols (MSN, Yahoo, AIM, Jaber, etc)</li> <li>Setup and use personal accounts for each of the networks you are on (i.e. don't use accounts tied directly to your work)</li> <li>Make sure your IM client records a history of all of your conversations</li> <li>Always be available but minimize personal conversations</li> <li>Provide your IM information freely to friends, clients, and colleagues</li> <li>Add appropriate groups (i.e. friends, family, work) and filters to reduce undesired interruptions while still being available if needed</li> <li>Don't feel that you <strong>have</strong> to respond to every chat request. Let it set until you are ready to deal with it</li> </ul> <p>One other trick I use is to use text to speech software so that when a chat message comes in it is read allowed. When I am at home (or preoccupied away from the computer in the office) the message is automatically read allowed (I liken it to a ringing phone call) in order to get my attention. But, I don't <strong>have</strong> to stop what I am doing in order to know what the message is.</p>
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