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PODynamics CRM 2011 - How to add a record to a Queue (QueueItem) using the REST Endpoint with Silverlight
 

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  1. PODynamics CRM 2011 - How to add a record to a Queue (QueueItem) using the REST Endpoint with Silverlight
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    <p>I want to assign record to a particular queue in my Silverlight application.</p> <p>I display a list of record, and the user can select one or many record. Then I display a list of queue, and the user select the Queue in which he want to add those records.</p> <p>I've followed this example:</p> <p><a href="http://msdn.microsoft.com/en-us/library/gg309558.aspx" rel="nofollow">http://msdn.microsoft.com/en-us/library/gg309558.aspx</a></p> <p>I've tried different way but it never worked.</p> <p>First, </p> <p>I've tried to create an "empty" QueueItem: (some parts of the code are missing, for example there is no Queue record here but it's not important, it's just to show you the issue)</p> <pre><code>internal void AddBillingToQueue() { QueueItem item = new QueueItem(); context.AddToQueueItemSet(item); context.BeginSaveChanges(OnCreateCompleted, item); } private void OnCreateCompleted(IAsyncResult result) { QueueItem item = result.AsyncState as QueueItem DataServiceResponse response = context.EndSaveChanges(result); // Normally, the GUID shouldn't be empty anymore, // but it fails at the EndSaveChanges line. } </code></pre> <p>The exception message said the objecttypecode was missing. So I tried again providing the object that I want to put in the queue.</p> <pre><code>internal void AddBillingToQueue(all_billing billing) { QueueItem item = new QueueItem(); item.ObjectId = new EntityReference() { Name = billing.all_name, Id = billing.all_billingId, LogicalName = "all_billing" } context.AddToQueueItemSet(item); context.BeginSaveChanges(OnCreateCompleted, item); } private void OnCreateCompleted(IAsyncResult result) { QueueItem item = result.AsyncState as QueueItem DataServiceResponse response = context.EndSaveChanges(result); // again it fails } </code></pre> <p>The exception message now says that the QueueId is missing. So I tried providing also the reference to the Queue.</p> <pre><code>internal void AddBillingToQueue(all_billing billing, Queue queue) { QueueItem item = new QueueItem(); item.ObjectId = new EntityReference() { Name = billing.all_name, Id = billing.all_billingId, LogicalName = "all_billing" } item.QueueId = new EntityReference() { Name = queue.Name, Id = queue.QueueId, LogicalName = "Queue" }; context.AddToQueueItemSet(item); context.BeginSaveChanges(OnCreateCompleted, item); } private void OnCreateCompleted(IAsyncResult result) { QueueItem item = result.AsyncState as QueueItem DataServiceResponse response = context.EndSaveChanges(result); // again it fails } </code></pre> <p>And here, the exception message is this one:</p> <pre><code>&lt;?xml version=\"1.0\" encoding=\"utf-8\" standalone=\"yes\"?&gt; &lt;error xmlns=\"http://schemas.microsoft.com/ado/2007/08/dataservices/metadata\"&gt; &lt;code&gt;-2147217150&lt;/code&gt; &lt;message xml:lang=\"nl-BE\"&gt;Queue&lt;/message&gt; &lt;/error&gt; </code></pre> <p>According to this site ( <a href="http://www.cub-e.net/post/Microosft-Dynamics-CRM-Error-Code-List.aspx" rel="nofollow">http://www.cub-e.net/post/Microosft-Dynamics-CRM-Error-Code-List.aspx</a> ), the code means: <em>The specified entity was not found.</em> I suppose it means that Queue hasn't been found.</p> <p>But the GUID provided is definitely right because it has been retrieved from the same context.</p> <p>So, if I provide the Queue Id, it fails. And if I don't, it fails to. What have I missed? Does someone have already work with QueueItem and REST endpoint?</p>
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