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POFatal Error Ocurrs when Subscriber Clicks #
 

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  1. POFatal Error Ocurrs when Subscriber Clicks #
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    <p>I want the where, user clicks on the # and the IVR control goes back to main menu.</p> <p>But when user clicks on # it say fatal error occurred.</p> <p>I am newbie in IVR Domain please help me out.</p> <pre><code>&lt;?xml version='1.0' encoding='iso-8859-1' ?&gt; &lt;vxml application='http://intx.dev.spokn.com/airtelintx/global.vxml' version='2.0'&gt; &lt;log expr='[vxml_root_page] This log is after property element' /&gt; &lt;property name='termchar' value=' '&gt;&lt;/property&gt; &lt;property name='inputmodes' value='dtmf'&gt;&lt;/property&gt; &lt;log expr='[vxml_root_page] This log is after property element' /&gt; &lt;form id='main_menu'&gt; &lt;var expr='0' name='errorcount' /&gt; &lt;var expr='3' name='maxerrors' /&gt; &lt;field name='ivr_input'&gt; &lt;grammar mode='dtmf' root='main_choices' type='application/srgs+xml' version='1.0' xml:lang='en-US' xmlns='http://www.w3.org/2001/06/grammar'&gt; &lt;rule id='main_choices'&gt; &lt;one-of&gt; &lt;item&gt; 1 &lt;/item&gt; &lt;item&gt; 2 &lt;/item&gt; &lt;item&gt; 3 &lt;/item&gt; &lt;item&gt; # &lt;/item&gt; &lt;/one-of&gt; &lt;/rule&gt; &lt;/grammar&gt; &lt;prompt&gt; Choose which country you would like to go. For USA, press 1. For UK, press 2. For Canada, press 3. Press # to return to the main menu. &lt;/prompt&gt; &lt;nomatch&gt; &lt;if cond='errorcount == maxerrors'&gt; &lt;goto next='#exit' /&gt; &lt;else /&gt; &lt;assign expr='errorcount + 1' name='errorcount' /&gt; Oops that was an invalid input &lt;reprompt /&gt; &lt;/if&gt; &lt;/nomatch&gt; &lt;noinput&gt; &lt;if cond='errorcount == maxerrors'&gt; &lt;goto next='#exit' /&gt; &lt;else /&gt; &lt;assign expr='errorcount + 1' name='errorcount' /&gt; No input detected. Please try again. &lt;reprompt /&gt; &lt;/if&gt; &lt;/noinput&gt; &lt;filled&gt; &lt;if cond='ivr_input == 1'&gt; &lt;log expr="'[vxml_reply] ivr_input choice 1, record'" /&gt; &lt;log expr="'[vxml_reply] ivr_input choice 1, record'" /&gt; &lt;log expr="'[vxml_reply] The calling Number callerid'"&gt; &lt;value expr='callerid'&gt;&lt;/value&gt; &lt;/log&gt; &lt;submit expr="application.apphost + application.appuri + '/ivr/confirm_country.vxml'" namelist='ivr_input callerid' /&gt; &lt;/if&gt; &lt;if cond='ivr_input == 2'&gt; &lt;log expr="'[vxml_reply] ivr_input choice 2, record'" /&gt; &lt;log expr="'[vxml_reply] ivr_input choice 2, record'" /&gt; &lt;log expr="'[vxml_reply] The calling Number callerid'"&gt; &lt;value expr='callerid'&gt;&lt;/value&gt; &lt;/log&gt; &lt;submit expr="application.apphost + application.appuri + '/ivr/confirm_country.vxml'" namelist='ivr_input callerid' /&gt; &lt;/if&gt; &lt;if cond='ivr_input == 3'&gt; &lt;log expr="'[vxml_reply] ivr_input choice 3, record'" /&gt; &lt;log expr="'[vxml_reply] ivr_input choice 3, record'" /&gt; &lt;log expr="'[vxml_reply] The calling Number callerid'"&gt; &lt;value expr='callerid'&gt;&lt;/value&gt; &lt;/log&gt; &lt;submit expr="application.apphost + application.appuri + '/ivr/confirm_country.vxml'" namelist='ivr_input callerid' /&gt; &lt;/if&gt; &lt;if cond='ivr_input == #'&gt; &lt;log expr="'[vxml_reply] ivr_input choice #, record'" /&gt; &lt;log expr="'[vxml_reply] ivr_input choice #, record'" /&gt; &lt;log expr="'[vxml_reply] The calling Number callerid'"&gt; &lt;value expr='callerid'&gt;&lt;/value&gt; &lt;/log&gt; &lt;submit expr="application.apphost + application.appuri + '/ivr/main_menu.vxml'" namelist='ivr_input callerid' /&gt; &lt;/if&gt; &lt;/filled&gt; &lt;/field&gt; &lt;/form&gt; &lt;error&gt; &lt;log&gt; APP ERROR!!! &lt;value expr='_event' /&gt; &lt;/log&gt; A fatal error occurred. Please contact a customer service representative. &lt;disconnect /&gt; &lt;/error&gt; &lt;catch event=''&gt; &lt;log&gt; UNHANDLED EVENT!!! &lt;value expr='_event' /&gt; &lt;/log&gt; Sorry, there was a problem processing your request. Please try again later. &lt;disconnect /&gt; &lt;/catch&gt; &lt;/vxml&gt; </code></pre> <p>I guess this should do the work i.e. assigning termchar value " ", the user can enter # as input.</p> <pre><code>&lt;property name='termchar' value=' '&gt;&lt;/property&gt; </code></pre> <p>I get flowing Error :=</p> <pre><code>swi:SBjsi|501|SBjsi:ECMAScript engine exception|errmsg=SyntaxError: illegal character|line=1|linetxt=ivr_input == #|tokentxt=#\n </code></pre>
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    1. USJai Madhav
    1. USJai Madhav
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      1. POFatal Error Ocurrs when Subscriber Clicks #
      1. USJai Madhav
      1. VTFavorite
    2. VO
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      1. POFatal Error Ocurrs when Subscriber Clicks #
      1. This table or related slice is empty.
      1. VTUpMod
    1. COI cannot promise, but if you were to show the Voice XML page being executed, you may get an answer.
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      1. POFatal Error Ocurrs when Subscriber Clicks #
      1. USDavid J. Liszewski
 

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