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POFedEx "Service INTERNATIONAL_GROUND is invalid" message
 

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  1. POFedEx "Service INTERNATIONAL_GROUND is invalid" message
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    <p>i made integration with FedEx web services. All things works like a charm, but when i try to use international ground service type it raised me this error "Service INTERNATIONAL_GROUND is invalid" error N782. What could be the problem? FedEx support told me that i used dropoff type "DROP_BOX" and this causes the error, but i tried to change that to all 5 variants without success. I sent them a ticket, but still no answer.</p> <p>Here is the SOAP request i send:</p> <pre><code>&lt;?xml version="1.0" encoding="UTF-8"?&gt; &lt;SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://fedex.com/ws/rate/v9"&gt; &lt;SOAP-ENV:Body&gt; &lt;ns1:RateRequest&gt; &lt;ns1:WebAuthenticationDetail&gt; &lt;ns1:UserCredential&gt; &lt;ns1:Key&gt;my key&lt;/ns1:Key&gt; &lt;ns1:Password&gt;my pass&lt;/ns1:Password&gt; &lt;/ns1:UserCredential&gt; &lt;/ns1:WebAuthenticationDetail&gt; &lt;ns1:ClientDetail&gt; &lt;ns1:AccountNumber&gt;acc number&lt;/ns1:AccountNumber&gt; &lt;ns1:MeterNumber&gt;metter number&lt;/ns1:MeterNumber&gt; &lt;/ns1:ClientDetail&gt; &lt;ns1:TransactionDetail&gt; &lt;ns1:CustomerTransactionId&gt;SearchFit Shopping Cart v8.20.5 (Sep 27, 2011)&lt;/ns1:CustomerTransactionId&gt; &lt;/ns1:TransactionDetail&gt; &lt;ns1:Version&gt; &lt;ns1:ServiceId&gt;crs&lt;/ns1:ServiceId&gt; &lt;ns1:Major&gt;9&lt;/ns1:Major&gt; &lt;ns1:Intermediate&gt;0&lt;/ns1:Intermediate&gt; &lt;ns1:Minor&gt;0&lt;/ns1:Minor&gt; &lt;/ns1:Version&gt; &lt;ns1:ReturnTransitAndCommit&gt;true&lt;/ns1:ReturnTransitAndCommit&gt; &lt;ns1:RequestedShipment&gt; &lt;ns1:ShipTimestamp&gt;2011-09-28T01:15:54+03:00&lt;/ns1:ShipTimestamp&gt; &lt;ns1:ServiceType&gt;INTERNATIONAL_GROUND&lt;/ns1:ServiceType&gt; &lt;ns1:PackagingType&gt;YOUR_PACKAGING&lt;/ns1:PackagingType&gt; &lt;ns1:TotalInsuredValue&gt; &lt;ns1:Currency&gt;USD&lt;/ns1:Currency&gt; &lt;/ns1:TotalInsuredValue&gt; &lt;ns1:Shipper&gt; &lt;ns1:Address&gt; &lt;ns1:StateOrProvinceCode&gt;GA&lt;/ns1:StateOrProvinceCode&gt; &lt;ns1:PostalCode&gt;30030&lt;/ns1:PostalCode&gt; &lt;ns1:CountryCode&gt;US&lt;/ns1:CountryCode&gt; &lt;/ns1:Address&gt; &lt;/ns1:Shipper&gt; &lt;ns1:Recipient&gt; &lt;ns1:Address&gt; &lt;ns1:PostalCode&gt;HP10&lt;/ns1:PostalCode&gt; &lt;ns1:CountryCode&gt;GB&lt;/ns1:CountryCode&gt; &lt;ns1:Residential&gt;true&lt;/ns1:Residential&gt; &lt;/ns1:Address&gt; &lt;/ns1:Recipient&gt; &lt;ns1:ShippingChargesPayment&gt; &lt;ns1:PaymentType&gt;SENDER&lt;/ns1:PaymentType&gt; &lt;ns1:Payor&gt; &lt;ns1:AccountNumber&gt;acc number&lt;/ns1:AccountNumber&gt; &lt;ns1:CountryCode&gt;US&lt;/ns1:CountryCode&gt; &lt;/ns1:Payor&gt; &lt;/ns1:ShippingChargesPayment&gt; &lt;ns1:RateRequestTypes&gt;ACCOUNT&lt;/ns1:RateRequestTypes&gt; &lt;ns1:PackageCount&gt;1&lt;/ns1:PackageCount&gt; &lt;ns1:PackageDetail&gt;INDIVIDUAL_PACKAGES&lt;/ns1:PackageDetail&gt; &lt;ns1:RequestedPackageLineItems&gt; &lt;ns1:Weight&gt; &lt;ns1:Units&gt;LB&lt;/ns1:Units&gt; &lt;ns1:Value&gt;10.0&lt;/ns1:Value&gt; &lt;/ns1:Weight&gt; &lt;ns1:Dimensions&gt; &lt;ns1:Length&gt;5&lt;/ns1:Length&gt; &lt;ns1:Width&gt;11&lt;/ns1:Width&gt; &lt;ns1:Height&gt;8&lt;/ns1:Height&gt; &lt;ns1:Units&gt;IN&lt;/ns1:Units&gt; &lt;/ns1:Dimensions&gt; &lt;/ns1:RequestedPackageLineItems&gt; &lt;/ns1:RequestedShipment&gt; &lt;/ns1:RateRequest&gt; &lt;/SOAP-ENV:Body&gt; &lt;/SOAP-ENV:Envelope&gt; </code></pre> <p>And here is the response:</p> <pre><code>&lt;?xml version="1.0" encoding="UTF-8"?&gt; &lt;soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"&gt; &lt;env:Header xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"/&gt; &lt;soapenv:Body&gt; &lt;v9:RateReply xmlns:v9="http://fedex.com/ws/rate/v9"&gt; &lt;v9:HighestSeverity xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"&gt;ERROR&lt;/v9:HighestSeverity&gt; &lt;v9:Notifications xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"&gt; &lt;v9:Severity&gt;ERROR&lt;/v9:Severity&gt; &lt;v9:Source&gt;crs&lt;/v9:Source&gt; &lt;v9:Code&gt;782&lt;/v9:Code&gt; &lt;v9:Message&gt;Service INTERNATIONAL_GROUND is invalid.&lt;/v9:Message&gt; &lt;v9:LocalizedMessage&gt;Service INTERNATIONAL_GROUND is invalid.&lt;/v9:LocalizedMessage&gt; &lt;v9:MessageParameters&gt; &lt;v9:Id&gt;SERVICE_TYPE&lt;/v9:Id&gt; &lt;v9:Value&gt;INTERNATIONAL_GROUND&lt;/v9:Value&gt; &lt;/v9:MessageParameters&gt; &lt;/v9:Notifications&gt; &lt;ns1:TransactionDetail xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://fedex.com/ws/rate/v9"&gt; &lt;ns1:CustomerTransactionId&gt;SearchFit Shopping Cart v8.20.5 (Sep 27, 2011)&lt;/ns1:CustomerTransactionId&gt; &lt;/ns1:TransactionDetail&gt; &lt;ns1:Version xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://fedex.com/ws/rate/v9"&gt; &lt;ns1:ServiceId&gt;crs&lt;/ns1:ServiceId&gt; &lt;ns1:Major&gt;9&lt;/ns1:Major&gt; &lt;ns1:Intermediate&gt;0&lt;/ns1:Intermediate&gt; &lt;ns1:Minor&gt;0&lt;/ns1:Minor&gt; &lt;/ns1:Version&gt; &lt;/v9:RateReply&gt; &lt;/soapenv:Body&gt; &lt;/soapenv:Envelope&gt; </code></pre>
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    1. CODepending on the origin and destination of the shipment, INTERATIONAL_GROUND may not be the correct service level. Where are you shipping from/to? Have you tried using just FEDEX_GROUND?
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    2. CONo, this is not from the addresses, The example is from USA/Georgia 30030 to Canada/Alberta T0A0A0. Notice that other international services are working as a charm.
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    3. COI'm pretty sure that shipments within North America should all be treated as FEDEX_GROUND. I'd try using that.
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