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POHow to fix this Azure bug: web role unable to start after disabling remote desktop connections?
 

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  1. POHow to fix this Azure bug: web role unable to start after disabling remote desktop connections?
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    <p>I'm struggling with a weird Azure problem after disabling remote desktop connections. I started upgrading from the Azure SDK 1.2 to 1.4 and had enabled remote desktop for easier debugging. However, once I had finished with the upgrade and everything was working smoothly when deployed, I did one final deployment with remote desktop connections disabled. To my surprise, my web role instances were stuck in the "<strong><em>Waiting for role to start</em></strong>" phase. Interestingly enough, worker role instances started normally. About 20 deployments later the problem is 100% reproducible:</p> <ul> <li>remote desktop enabled: everything works fine</li> <li>remote desktop disabled: web role instances unable to start</li> </ul> <p>Enabling <strong>Intellitrace</strong> doesn't seem to help because trying the get the logs results in "<strong><em>No IntelliTrace logs are available</em></strong>" error. As expected, my source control tool shows that the only difference between enabling and disabling remote desktop is in the service definition and config files (<strong><em>.cscfg, .csdef</em></strong>). Re-imaging and restarting the VMs also doesn't seem to do any good.</p> <p>Please, if anyone has had a similar problem, help a desperate guy!</p> <p><strong>UPDATE:</strong> Here are the service definition and config files:</p> <p><em>ServiceDefinition.csdef</em></p> <pre><code>&lt;?xml version="1.0" encoding="utf-8"?&gt; &lt;ServiceDefinition name="####" xmlns="http://schemas.microsoft.com/ServiceHosting/2008/10/ServiceDefinition"&gt; &lt;WebRole name="####.Web" enableNativeCodeExecution="true"&gt; &lt;Runtime executionContext="elevated" /&gt; &lt;Startup&gt; &lt;Task commandLine="StartupTasks\FixACLs.cmd" executionContext="elevated" /&gt; &lt;/Startup&gt; &lt;Sites&gt; &lt;Site name="Web"&gt; &lt;Bindings&gt; &lt;Binding name="HttpIn" endpointName="HttpIn" /&gt; &lt;/Bindings&gt; &lt;/Site&gt; &lt;/Sites&gt; &lt;ConfigurationSettings&gt; &lt;Setting name="DiagnosticsConnectionString" /&gt; &lt;/ConfigurationSettings&gt; &lt;LocalResources&gt; &lt;LocalStorage name="Index" cleanOnRoleRecycle="false" sizeInMB="10240" /&gt; &lt;/LocalResources&gt; &lt;Endpoints&gt; &lt;InputEndpoint name="HttpIn" protocol="http" port="80" /&gt; &lt;/Endpoints&gt; &lt;!-- BEGIN Remote desktop addition --&gt; &lt;Imports&gt; &lt;Import moduleName="RemoteAccess" /&gt; &lt;/Imports&gt; &lt;!-- END Remote desktop addition --&gt; &lt;/WebRole&gt; &lt;WorkerRole name="####.Worker" enableNativeCodeExecution="true"&gt; &lt;Runtime executionContext="elevated" /&gt; &lt;ConfigurationSettings&gt; &lt;Setting name="DiagnosticsConnectionString" /&gt; &lt;/ConfigurationSettings&gt; &lt;LocalResources&gt; &lt;LocalStorage name="Index" cleanOnRoleRecycle="true" sizeInMB="10240" /&gt; &lt;/LocalResources&gt; &lt;!-- BEGIN Remote desktop addition --&gt; &lt;Imports&gt; &lt;Import moduleName="RemoteAccess" /&gt; &lt;Import moduleName="RemoteForwarder" /&gt; &lt;/Imports&gt; &lt;!-- END Remote desktop addition --&gt; &lt;/WorkerRole&gt; &lt;/ServiceDefinition&gt; </code></pre> <p><em>ServiceConfiguration.cscfg</em></p> <pre><code>&lt;?xml version="1.0"?&gt; &lt;ServiceConfiguration serviceName="####" osFamily="2" osVersion="*" xmlns="http://schemas.microsoft.com/ServiceHosting/2008/10/ServiceConfiguration"&gt; &lt;Role name="####.Web"&gt; &lt;Instances count="2" /&gt; &lt;ConfigurationSettings&gt; &lt;Setting name="DiagnosticsConnectionString" value="DefaultEndpointsProtocol=https;AccountName=####;AccountKey=####" /&gt; &lt;!-- BEGIN Remote desktop addition --&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.Enabled" value="true" /&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountUsername" value="####" /&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountEncryptedPassword" value="####" /&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountExpiration" value="####" /&gt; &lt;!-- END Remote desktop addition --&gt; &lt;/ConfigurationSettings&gt; &lt;!-- BEGIN Remote desktop addition --&gt; &lt;Certificates&gt; &lt;Certificate name="Microsoft.WindowsAzure.Plugins.RemoteAccess.PasswordEncryption" thumbprint="####" thumbprintAlgorithm="sha1" /&gt; &lt;/Certificates&gt; &lt;!-- END Remote desktop addition --&gt; &lt;/Role&gt; &lt;Role name="####.Worker"&gt; &lt;Instances count="1" /&gt; &lt;ConfigurationSettings&gt; &lt;Setting name="DiagnosticsConnectionString" value="DefaultEndpointsProtocol=https;AccountName=####;AccountKey=####" /&gt; &lt;!-- BEGIN Remote desktop addition --&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.Enabled" value="true" /&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountUsername" value="####" /&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountEncryptedPassword" value="####" /&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountExpiration" value="####" /&gt; &lt;Setting name="Microsoft.WindowsAzure.Plugins.RemoteForwarder.Enabled" value="true" /&gt; &lt;!-- END Remote desktop addition --&gt; &lt;/ConfigurationSettings&gt; &lt;!-- BEGIN Remote desktop addition --&gt; &lt;Certificates&gt; &lt;Certificate name="Microsoft.WindowsAzure.Plugins.RemoteAccess.PasswordEncryption" thumbprint="####" thumbprintAlgorithm="sha1" /&gt; &lt;/Certificates&gt; &lt;!-- END Remote desktop addition --&gt; &lt;/Role&gt; &lt;/ServiceConfiguration&gt; </code></pre>
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      1. POHow to fix this Azure bug: web role unable to start after disabling remote desktop connections?
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    1. COPlease post the differences between the two logs (old and new).
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      1. POHow to fix this Azure bug: web role unable to start after disabling remote desktop connections?
      1. USSteve
    2. CO@Steve Edited the question to include the two files.
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      1. POHow to fix this Azure bug: web role unable to start after disabling remote desktop connections?
      1. UStishon
    3. COHrm... and if you just set `[...]RemoteAccess.Enabled" value="true"` to `"false"` do you still get the same problem? Azure tech support has always been pretty good for me. I've had to call twice, and they helped me both times... no charge.
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      1. POHow to fix this Azure bug: web role unable to start after disabling remote desktop connections?
      1. USSteve
 

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