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    <p>When I see this in IIS 6 and the user has a custom app pool identity, the problem typically originates in the entry of credentials in the app pool properties. So there are generally two origins for the issue.</p> <p>One is a simple typo in the credentials, unfortunately the form validation is not very good in IIS 6, so I often will have users change the identity of the app pool, then immediately check that the credentials "took" and/or check the System event log for W3SVC and related errors. </p> <p>The second specific cause I see in this scenario is when people enter an Active Directory user, they sometimes forget to add the domain name. (e.g. DOMAIN\Username). Which leads me to the next point, the IIS_WPG is the builtin local group which grants members the required ACLs to run as an app pool identity. The <code>aspnet_regiis.exe -ga</code> grants the same thing to users, but IMO it is best suited for use when the IIS_WPG group is not an option. Also a dedicated app pool user account is generally a good idea. If the AD user password is changed, you'll bring your app to its knees until you again re-enter the credentials in the IIS Manager.</p> <p>Edit: I added some para breaks to make this chunk more readable.</p>
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    1. USLuke Puplett
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    1. COthanks. its an intranet site and uses windows authentication and the application pool identity is not some user account, it is a AD service account dedicated to this application. the password is correct. I am not clear what solution u are suggesting other than aspnet_regiis, in this case. the utility does seem solve the issue, but I wasn't sure if that should be done whenever we use a custom account instead of the default network service account and is it safe to run this utility in production environments.
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    2. COIf the account you want to use for the app pool is an Active Directory user then I would just use the `aspnet_regiis.exe -ga DOMAIN\USERNAME` to grant the privileges. If you are using a local user then it is easier to just add the user to the group. The problem that sometimes arises with the IIS_WPG group is if the web server is a DC (In which case there are no local groups and Network Service and other builtins don't work properly) or for some other reason the builtin group IIS_WPG is not an appropriate option. The utility is "safe" to run in production environments IME.
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    3. COThe Network Service account is a least privileged built-in account. The safe approach is to create a custom user for the app pool, but this is usually only needed for inter-process authentication. Meaning that some apps don't need a custom app pool identity. BTW, an unsafe approach is to elevate Network Service. This is a good approach in a demo or test environment when a quick config is a top priority.
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