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POHow To Structure A Web/Client Support Chat System
 

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    <p>I am looking to build an online customer support system for one of our company sites and had a few queries with regards to the structuring.</p> <p>The scenario is this. We would like users of our site to be able to click a "Live Chat Support" button, at which point they would get a popup that tries to connect them to one of our support team.</p> <p>Our support team on the other hand, will be running desktop clients. Whenever a user on our site clicks the link, all of the desktop clients will "ring". Whenever a support team member "answers" the call, the other clients will stop ringing and that member will begin chatting with the web user.</p> <p>Given that our desktop client will be made using WPF in C#.NET and our site is ASP.NET MVC 2 - what would be the best way to establish communication between the two?</p> <p>My initial thoughts were to have the web side store the chat in an SQL database and somehow "Ping" the relevent desktop client telling it to update its chat log. Similarly for the desktop to the web. But I am unsure how to go about implement this between two different platforms. If it were desktop client to desktop client I imagine it would much easier, but this is not the case.</p> <p>Also, please bare in mind that I realise there are already commercial applications out there that do this. However, we require some bespoke functionality that goes beyond a simple chat - it is not worth going into the specifics but basically we must implement our own solution.</p> <p>Any help is much appreciated.</p>
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    1. COdid you find any solution? I am also looking for same type implementation. Can you share your ideas?
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      1. USRajkishor Sahu
 

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