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    <p>I am a professional UI developer, and I can tell you that we handle this many different ways depending on the situation at hand. If the job is "in the bag" then we will do a lot of the pre-planning work (not user surveying) for "free" up front then make it back on the cost of the actual work. On smaller jobs I will even go so far as to do several wireframes as part of the planning and bidding process. For some clients, I'm asked for semi-working mockups, in which case there will be separately charged "spec" and "design" phases. One million dollar account I worked on hired my team to develop the requirements to begin the planning process, which seemed a bit overboard.</p> <p>I'm often asked to design or build something I've never done before, so don't let that hang you up in pricing. The important thing is to put out a quality product in the end that you're happy to put your name on. Experience is nothing compared to results.</p> <p>One hard and fast rule I follow. If I can see a "challenging" client coming, which I've gotten very good at, then the charge is always billed at an hourly rate with no exceptions. I have the flexibility to "give" them a few extra hours if things are going well, but if the client begins to take advantage of the situation, I can still get paid in the end.</p> <p>Regardless of the process you take, the key to success in this business is documentation. Put in writing your fee, change management strategies, warranty period, etc. GET IT SIGNED! I've been burned by clients trying to use me for a site and then inserting a low-ball contractor into the equation, so don't be afraid to spell out who will do what, when it will happen, and when deliverables are due from each person.</p> <p>There are hundreds of resources about this subject on smashingmagazine.com. It's the UI person's go-to for this sort of information.</p> <p>Good luck!</p>
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    1. COThanks, I don't have the time right now but I'll ask you some questions in the future ;)
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