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    <p>I found MSCRM 3 quite poor. We raised multiple bug reports. Some of them were fixed, some of them merely acknowledged as bugs. We had a problem with workflow not triggering on Create; in the words of the MS support guy, "sometimes that just happens."</p> <p>We also got bitten by daylight savings issues as we had clients in NZ, Australia and Brazil, and all three countries changed their daylight savings rules. None of the patches supplied by MS worked correctly (you can force a workaround by changing the timezone of every single user and then setting back to the original timezone, if it happens to you). (Apparently it happened again this year, and the first step in their troubleshooting instructions was "Upgrade to 4".)</p> <p>We were working with extremely customised installations. I guess the fact that you COULD do it says something, but there were many difficult hours trying to resolve subtle and often intermittent issues.</p> <p>Installation was often difficult.</p> <p>We got non-obvious errors when one client entered special characters (such as &ccedil;) in addresses and names, and they were not happy with not being able to use them. Often errors were nowhere to be found in Google and you were operating in the dark.</p> <p>Limitations of 3 were well-known-- single currency and so on.</p> <p>I would say 3 is not well-regarded.</p> <p>My only experience with 4 was trying an upgrade on the heavily-customised installation. I found the documentation severely lacking (this may have improved). The upgrade failed because the timezone field would not import correctly until I manually edited the XML. There were no Google results for that error, and it took a substantial amount of time to resolve. </p> <p>Still, the built-in workflow tools were much more powerful, though I haven't had to do real-world customisation with them.</p>
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    1. POHow is your experience with Microsoft Dynamics CRM
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