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POHow do I incorporate this Ruby file into Rails?
 

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  1. POHow do I incorporate this Ruby file into Rails?
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    <p>I have this Ruby file:</p> <p>freshdesk.rb:</p> <pre><code> require "rest_client" require 'nokogiri' class Freshdesk # custom errors class AlreadyExistedError &lt; StandardError; end class ConnectionError &lt; StandardError; end attr_accessor :base_url def initialize(base_url, username, password) @base_url = base_url RestClient.add_before_execution_proc do | req, params | req.basic_auth username, password end end # Freshdesk API client support "GET" with id parameter optional # Returns nil if there is no response def self.fd_define_get(name, *args) name = name.to_s method_name = "get_" + name define_method method_name do |*args| uri = mapping(name) uri.gsub!(/.xml/, "/#{args}.xml") if args.size &gt; 0 begin response = RestClient.get uri rescue Exception response = nil end end end # Freshdesk API client support "DELETE" with the required id parameter def self.fd_define_delete(name, *args) name = name.to_s method_name = "delete_" + name define_method method_name do |args| uri = mapping(name) raise StandardError, "An ID is required to delete" if args.size.eql? 0 uri.gsub!(/.xml/, "/#{args}.xml") RestClient.delete uri end end # Freshdesk API client support "POST" with the optional key, value parameter # # Will throw: # AlreadyExistedError if there is exact copy of data in the server # ConnectionError if there is connection problem with the server def self.fd_define_post(name, *args) name = name.to_s method_name = "post_" + name define_method method_name do |args| raise StandardError, "Arguments are required to modify data" if args.size.eql? 0 uri = mapping(name) builder = Nokogiri::XML::Builder.new do |xml| xml.send(doc_name(name)) { args.each do |key, value| xml.send(key, value) end } end begin response = RestClient.post uri, builder.to_xml, :content_type =&gt; "text/xml" rescue RestClient::UnprocessableEntity raise AlreadyExistedError, "Entry already existed" rescue RestClient::InternalServerError raise ConnectionError, "Connection to the server failed. Please check hostname" rescue RestClient::Found raise ConnectionError, "Connection to the server failed. Please check username/password" rescue Exception =&gt; e3 raise end response end end # Freshdesk API client support "PUT" with key, value parameter # # Will throw: # ConnectionError if there is connection problem with the server def self.fd_define_put(name, *args) name = name.to_s method_name = "put_" + name define_method method_name do |args| raise StandardError, "Arguments are required to modify data" if args.size.eql? 0 raise StandardError, "id is required to modify data" if args[:id].nil? uri = mapping(name) builder = Nokogiri::XML::Builder.new do |xml| xml.send(doc_name(name)) { args.each do |key, value| xml.send(key, value) end } end begin uri.gsub!(/.xml/, "/#{args[:id]}.xml") response = RestClient.put uri, builder.to_xml, :content_type =&gt; "text/xml" rescue RestClient::InternalServerError raise ConnectionError, "Connection to the server failed. Please check hostname" rescue RestClient::Found raise ConnectionError, "Connection to the server failed. Please check username/password" rescue Exception =&gt; e3 raise end response end end [:tickets, :ticket_fields, :users, :forums, :solutions, :companies].each do |a| fd_define_get a fd_define_post a fd_define_delete a fd_define_put a end # Mapping of object name to url: # tickets =&gt; helpdesk/tickets.xml # ticket_fields =&gt; /ticket_fields.xml # users =&gt; /contacts.xml # forums =&gt; /categories.xml # solutions =&gt; /solution/categories.xml # companies =&gt; /customers.xml def mapping(method_name) path = case method_name when "tickets" then File.join(@base_url + "helpdesk/tickets.xml") when "ticket_fields" then File.join( @base_url, "ticket_fields.xml") when "users" then File.join(@base_url, "contacts.xml") when "forums" then File.join(@base_url + "categories.xml") when "solutions" then File.join(@base_url + "solution/categories.xml") when "companies" then File.join(@base_url + "customers.xml") end end # match with the root name of xml document that freskdesk uses def doc_name(name) doc = case name when "tickets" then "helpdesk_ticket" when "ticket_fields" then "helpdesk-ticket-fields" when "users" then "user" when "companies" then "customer" else raise StandardError, "No root object for this call" end end end </code></pre> <p>To use it I do:</p> <pre><code>client = Freshdesk.new("http://website.freshdesk.com/", "API KEY", "X") # example posts a ticket client.post_tickets(:subject =&gt; 'This is from the rails app',:email =&gt; "mytestemail@example.com", :description =&gt; "This is from the ruby file bitches", :name =&gt; "Richard Ahn", :source =&gt; 2, :priority =&gt; 2, :name =&gt; "Joshua Siler") </code></pre> <p>Then, in my console I do:</p> <pre><code>$ ruby freshdesk.rb </code></pre> <p>The information that gets called with <code>client.post_tickets</code> gets posted to my Freshdesk dashboard.</p> <p>How do I integrate this into my Rails app?</p> <p>Where do I put the file with the class name <code>FRESHDESK</code>?</p> <p>What do I do with:</p> <pre><code>client = Freshdesk.new client.post_tickets </code></pre> <p>How do I link this up with a form that the user can submit?</p>
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    1. PTQuestion
    1. USthe Tin Man
    1. USRicky Ahn
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    1. PO
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    1. COWhy don't you just add this to your project?
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      1. POHow do I incorporate this Ruby file into Rails?
      1. UStadman
    2. COFile should go in the `lib` folder.
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      1. POHow do I incorporate this Ruby file into Rails?
      1. USShobhit
    3. CORead http://sscce.org/. When you create a question it should be the *minimum* code and data necessary to duplicate the problem.
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      1. POHow do I incorporate this Ruby file into Rails?
      1. USthe Tin Man
 

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