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    <p>After contacting Apple Tech Support we were asked to file a bug report describing this issue. We've uploaded the crash report, console log, the archive from Xcode of this version and the IPA file (App Store file) of this version from iTunes.</p> <p>After waiting for about a week we received the following email from Tech Support today:</p> <blockquote> <p>Hello,</p> <p>I wanted to let you know that a fix is in place for the issue that was causing crashes for customers who installed updates to your app.</p> <p>Customers who were experiencing crashes after installing an update can fix the problem by updating the app again in the App Store. This will install a fixed version of the app.</p> <p>An update to your app should appear in the App Store. Updating will re-install the current version of the app, and fix any crashes related to bad installs. All of the app's saved data will be unaffected by the update.</p> <p>Please let me know if you are not seeing an update for your app, or are still seeing crashes after installing the update.</p> <p>If you have concerns about any reviews your app received as a result of this issue, please contact the the store team directly at <a href="http://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wa/jumpTo?page=contactUs&amp;contactfaq=customerreviewremovalrequest" rel="nofollow">http://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wa/jumpTo?page=contactUs&amp;contactfaq=customerreviewremovalrequest</a> and reference ticket number [my number].</p> </blockquote> <p>We checked with a friend who had the crashing version of the app installed. He confirmed he downloaded the update and this fixed the issue. The update Apple created does <em>not</em> show up in iTunes Connect so far, but it obviously works. </p> <p>I'm pleased with the service Apple provided. Things do occasionally go wrong I guess, even the Apple gods make mistakes. Too bad our users aren't always that forgiving (though the majority is). It seems Apple even removed all the 1 star reviews for us, without asking. We can't check it at the moment, because AppFigures is currently down due to hurricane Sandy...</p>
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