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POBlank screen on some user devices. No crash reports. Can't replicate the bug - how to fix it?
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  1. POBlank screen on some user devices. No crash reports. Can't replicate the bug - how to fix it?
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    copied!<p>I released an iPhone/iPad app some weeks ago. From 15 reviews (worldwide) I got a dozen 1 star reviews from users saying the app does not work, they only get a blank screen. The other three are happy and it works for them.</p> <p>I tested the app on an iPad 1, an iPad 2, an iPhone 3GS and several iPhone 4s - it worked on every device flawlessly. And it passed the app store submission process, so it must have worked at Apple...</p> <p>The crash report in iTunes Connect is empty - the app obviously does not crash, it just hangs somewhere.</p> <p>Unfortunately there is no way to contact the users where it doesn't work :-(</p> <p>I know its really hard to help with that less information, but I don't know what to do when I can't replicate the problem on my side...</p> <p>So does anybody has any idea?</p> <p>If its a memory problem - shouldn't the app crash then?</p> <p>I use AVFoundation to play a movie and I know of some flaws since its a relatively new library - does somebody know of this problem (a blank screen) in relation with AVFoundation?</p> <p>It would be helpful as well if you could download the app (the name is "Hyperactive") and test if you get a blank screen. If so I would be glad to learn the exact device and the iOS version. I hope this is not missunderstood as spam, thats not what I intend...</p> <p>Thanks in advance,</p> <p>best regards,</p> <p>Walchy</p>
 

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