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copied!<p>Don't worry. This is completely and entirely normal and happens with every piece of software. Everything that can go wrong will go wrong, and the most volatile entity in the development process, the client, will be the cause of these things.</p> <p>You could do all the Requirements Gathering in the world, write a 100 page Proposal, provide screenshots and updates to the project hourly and the client will still not approve. On a personal note, I feel that the Internet is one of the worst mediums for this, as designs are a lot more free-flowing nowadays and the client will always have a certain picture in his/her mind; one that won't look like the finished product.</p> <p>I find that a <strong>bulletproof contact</strong> with defined stages and sign-off sheets are the best way to handle such a situation. Assuming that your work is contracted you should ensure that at each stage the client is shown the work and is forced to approve each and every change made. At least that way if the client wants something changed you can tell them that they've already signed off that section and the additional work will cost them extra (also defined within the contract).</p> <p>Not only did this approach work for me, it made the client stop and think about what he/she REALLY wanted. Luckily for me many of my clients are already tech-oriented, so they understand that these things can take time, but those that haven't a clue about Web Development expect things to be perfect within a couple of days. As long as you make sure that everything is covered in the contract the client will think about what they want and won't pester you with issues after.</p> <p>Of course, anything you can do in regards to Quality Control would be fantastic and help the project move along nicely. Also ensure that some form of methodology is planned out before the project and that this methodology is known by the client(s). Often changes in fundamental areas can be costly and many clients do not seem to realise that a small change can require many things to be changed.</p>

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